Definitions
Website refers to all online information found on Donahue Publishing’s website pages.
Customer, “You,” or “Yours” refers to you and/or any individual placing an order on your behalf with Donahue Publishing.
Company, “We,” or “Our” refers to Donahue Publishing.
Product refers to all services and goods offered by Donahue Publishing to the Customer in accordance with their Order.
Order refers to a request placed by the Customer, either by telephone, email, or web form, to acquire services or products from Donahue Publishing.
Services
Donahue Publishing provides a range of services, including book writing, editing, publishing, marketing, and authorized SMS communication services related to publishing updates, promotions, and customer support.
Revision Policy
Depending on the service package selected, revisions may be included. Customers are entitled to unlimited free revisions provided the changes are consistent with the original order details.
If new or altered requirements are introduced, additional fees may apply.
Refund Policy
Change of Mind
- A 100% refund is available if no work has commenced.
- If the project is canceled within the first 24 hours after work has started, a partial refund may be issued.
- After the delivery of any project milestone or revision, refund requests are no longer eligible but may be discussed with your project manager.
Incompetent Delivery
Errors during the requirement analysis phase may qualify for a refund after offering revisions and team reassignment (up to three times).
Late Delivery
Standard turnaround time is 10–15 business days per deliverable. If three consecutive delivery deadlines are missed without client fault, a refund will be considered.
How to Claim a Refund
Contact your project manager or email info@donahuepublishing.co. If necessary, call customer service at (855) 686-5577
Refund Timeframe
Refunds must be requested before final project delivery and sign-off.
Non-Issuance of Refunds
Minor issues such as grammatical errors, slight delays, or formatting preferences will not qualify for full refunds.
Intellectual Property Rights
By placing an order, you confirm that you possess all necessary rights and licenses to use the content you submit. Donahue Publishing is not responsible for any unauthorized use or infringement by the Customer.
Confidentiality
All client information is treated as confidential. Donahue Publishing will not disclose any project-related information to third parties without explicit consent, except where required by law.
SMS Terms & Conditions
1. SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Donahue Publishing, you may receive messages related to the following:
- Project updates and milestones
- Order confirmations and status updates
- Appointment reminders for consultations
- Follow-up messages regarding your publishing project
- Customer support communications
- Billing inquiries and payment reminders
Example: “Hello, this is a friendly reminder of your upcoming consultation with Donahue Publishing on 02/02/25 at 9:00 AM EST. You can reply STOP to opt out of SMS messaging from Donahue Publishing at any time.”
3. Message Frequency
Message frequency may vary depending on the type of communication and your active projects. You may receive up to 4 SMS messages per week related to your publishing projects, appointments, or account status.
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from Donahue Publishing in the following ways:
- By checking the SMS consent box on our online forms
- Verbally, during a phone conversation with our team
- By submitting an online contact form with SMS consent
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at info@donahuepublishing.co or (855) 686-5577 to request removal from our messaging list.
7. Help
If you are experiencing any issues, you can reply with the keyword “HELP” to any SMS message. Or, you can get help directly from us by:
- Calling: (855) 686-5577
- Emailing: info@donahuepublishing.co
- Visiting our website contact page
Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.
Acceptable Use of SMS Services
- SMS will not be used for prohibited categories such as debt relief, political campaigning, gambling, controlled substances, or any other activity restricted by RingCentral’s SMS compliance policies.
- Customers may not misuse SMS services for unlawful, harassing, fraudulent, or deceptive practices.
Limitation of Liability
Donahue Publishing is not liable for direct, indirect, incidental, consequential, or exemplary damages arising from the use of our services, including SMS communications. We make no guarantees regarding outcomes or the performance of third-party platforms.
Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the State of New York. Any disputes will be handled in the courts located in the State of New York.
Modifications to the Terms and Conditions
Donahue Publishing reserves the right to modify these terms at any time. Changes take effect immediately upon posting. Continued use of our services signifies acceptance of the updated terms.